Privacy Policy

Overview

Sundeer.ai ("Sundeer", "we", "our", or "us") provides custom AI software and enterprise architecture services to businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our services.

By accessing our website or using our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

Information you provide:

• Business contact information (name, work email, company name, job title)
• Communications you send us via contact forms or email
• Information shared during sales, onboarding, or support interactions
• Billing and payment information processed through our payment processors

Information collected automatically:

• Log data including IP address, browser type, pages visited, and timestamps
• Device and browser information
• Usage analytics to understand how our website performs
• Cookies and similar tracking technologies (see the Cookies section below)

How We Use Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide the services you request
• To send transactional communications such as proposals, invoices, and project updates
• To improve and personalize our website and service offerings
• To send marketing communications where you have given consent or where permitted by law
• To comply with legal obligations and enforce our agreements
• To prevent fraud, abuse, and security incidents
• To conduct analytics and measure website performance

We do not sell your personal information to third parties.

Sharing & Disclosure

We may share your information in the following circumstances:

• Service providers: We share data with trusted vendors who help us operate our business (e.g., cloud hosting, CRM, payment processing, email delivery). These providers are contractually bound to process data only on our behalf.
• Professional advisors: Lawyers, accountants, and auditors who require access under confidentiality obligations.
• Business transfers: If we merge with or are acquired by another company, your information may be transferred as a business asset.
• Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority.

We do not share personal data with unaffiliated third parties for their own marketing purposes.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. For prospective customers who do not engage our services, we typically retain contact information for up to 24 months. For active and former clients, we retain data for the duration of the engagement plus any period required for legal, tax, or audit purposes.

When data is no longer needed, we securely delete or anonymise it in accordance with our internal data management procedures.

Security

We implement industry-standard technical and organisational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at security@sundeer.ai.

International Transfers

Sundeer.ai operates globally and your information may be transferred to and processed in countries other than your country of residence. Where we transfer data across borders, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your information in accordance with applicable law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Restriction: Request that we restrict processing in certain circumstances.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, email us at privacy@sundeer.ai. We will respond within 30 days.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse traffic. We use:

• Essential cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with the site. We use privacy-respecting analytics with IP anonymisation.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or a notice on our website. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: privacy@sundeer.ai
• Website: sundeer.ai

If you are located in the European Economic Area and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local supervisory authority.